The work that happens between appointments.

Healthcare names two kinds of moments — the visit and the not-visit. The visit gets a calendar slot, a clinician, a folder. The not-visit gets you, alone, on a Tuesday at four in the afternoon, deciding whether the pain in your wrist is worth a phone call.

We build for that Tuesday. The visit is well attended. The Tuesday is where people we know carry the weight.

The five-minute decisions

• 01Should I take the second one tonight or wait until morning.
• 02Is this the same headache as last week or a different one.
• 03Do I cancel the gym or do I go and stop at the first sign.
• 04Should I call the clinic or wait for the appointment in eleven days.
• 05Did I take it. Did I take it. Did I take it.

Each of those is small. Together they are the day. We wanted the engine that helps with them to feel like a quiet presence in the room — not a screen demanding attention, not a chart asking for input, just an intelligence that knows the variables and suggests the exact move to make when you ask.

When you talk to people who manage long conditions, almost nobody describes the visit as the hard part. They describe the Tuesday. We listened.